Voluntary Product Accessibility Template (VPAT) for Citrix XenApp 5 Feature Pack 2 for Windows Server 2003

VPAT Version: 1,0

This Voluntary Product Accessibility Template (VPAT) assists Federal officials in assessing the accessibility of Citrix XenApp. The document contains two parts. The first part lists the features of XenApp that comply with Section 508 of the Rehabilitation Act and those features that do not comply. For the compliant features, the second part of the document provides more detail about how the requirements of Section 508 are met and lists any exceptions.

This VPAT is an addendum to Voluntary Product Accessibility Template (VPAT) for Citrix XenApp 5,0 for Microsoft Windows Server 2008.

Date: 29 September 2009
Name of product: Citrix XenApp 5 Feature Pack 2 for Windows Server 2003
Contact for more information: http://support.citrix.com/

Compliant Features

XenApp is Section 508 compliant subject to the exceptions detailed in this document.

Compliance Details

The first table summarizes Section 508 requirements as defined by subsections in the Act and states in general terms the level of support provided by the compliant features of the product. Subsequent tables state in greater detail the level of support provided by the product for each paragraph in the Act.

Additional remarks and explanations regarding accessibility are given where appropriate in the last column of the table along with descriptions of any exceptions. In communications with Citrix concerning an exception, please reference the integer in brackets.

Note that for this release the following Assistive Technology was used to verify accessibility: JAWS version 10,0.

Table 1. Summary Table
Section Level of support Remarks and explanations
1194,21 Software applications and operating systems The product is created to meet this requirement subject to the comments in the tables that follow.
1194,22 Web-based Internet information and applications The product is created to meet this requirement subject to the comments in the tables that follow.
1194,23 Telecommunications products Not applicable XenApp is not a product of this type.
1194,24 Video and multi-media products Not applicable XenApp is not a product of this type.
1194,25 Self-contained, closed products Not applicable XenApp is not a product of this type.
1194,26 Desktop and portable computers Not applicable XenApp is not a product of this type.
1194,31 Functional performance criteria The product is created to meet this requirement subject to the comments in the tables that follow.
1194,41 Information, documentation, and support The product is created to meet this requirement subject to the comments in the tables that follow.

Table 2. Section 1194,21 Software applications and operating systems - Detail
Criterion Level of support Remarks and explanations
(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. Supported with exceptions

The product was tested with Assistive Technology and can be used with such technology subject to the exceptions in the next column.

Button is missing an access key (3rd party). [213482]

Pressing ESC does not close the dialog box (3rd party). [212283]

Pressing ESC does not trigger Cancel button (3rd party). [214696]

Pressing ESC does not close dialog box. [214825]

If the access key for a menu item is the letter g, the underscore is difficult to see. [215604]

The URL of a newly created site cannot be copied or pasted (with mouse or keyboard). [212297]

There is no text equivalent for "rename site." [212304]

Cannot rename a site with the keyboard. [212304]

When a tab is active, its label is excluded from the tab order. [212456]

Cannot tab into the Secure Client Access pane. [211903]

(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. Supported with exceptions

The product was tested with Assistive Technology and can be used with such technology subject to the exceptions in the next column.

Certain interface elements do not display in high contrast when High Contrast is enabled. [212362, 213190, 213193]

In autorun, some JAWS shortcuts do not function as expected. [213994, 214000]

(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes. Supported with exceptions

The product was tested with Assistive Technology and can be used with such technology subject to the exceptions in the next column.

Arrow keys cannot be used to move focus between buttons in a list (3rd party). [214419]

When a selection is made on a drop-down list, the screen is redrawn and focus is no longer on drop-down list. [213316]

Inconsistent use of color makes it difficult to determine if a button has been selected or enabled. [212446]

(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text. Supported with exceptions

The product was tested with Assistive Technology and can be used with such technology subject to the exceptions in the next column.

JAWS does not read column headers in table (3rd party). [214719]

JAWS speaks the internal string identifying screen graphics (3rd party). [214716, 214719]

Links are not underlined, so keyboard users do not recognize them as links. Also, JAWS does not identify them as links. [212539]

Headers within the Summary pane are not accessible to JAWS. [213439]

JAWS does not read assistive text when focus lands on it. [213577]

JAWS reads "graphic heading image" when focus lands on Citrix logo. [213413]

JAWS reads title of previous window in a wizard. [213567]

JAWS speaks the internal string identifying screen graphics. [215349]

JAWS speaks internal debugging strings. [214272]

(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. Supported
(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. Supported
(g) Applications shall not override user selected contrast and color selections and other individual display attributes. Supported
(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. Not Applicable The product does not use animation.
(I) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Supported with exceptions

The product was tested with Assistive Technology and can be used with such technology subject to the exceptions in the next column.

Color is the only distinguishing feature of information represented in charts generated by Power & Capacity Management (3rd party). [212100]

Only highlighting is used to indicate that table rows have insufficient disk space; no textual equivalent is provided (3rd party). [214413]

(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. Supported
(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. Supported
(l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Supported

Table 3. Section 1194,22 Web-based Internet information and applications - Detail
Criterion Level of support Remarks and explanations
(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content).

Supported with exceptions

The product was tested with Assistive Technology and can be used with such technology subject to the exceptions in the next column.

The product provides a text equivalent (using ALT) for non-text elements.

No ALT text is provided in the charts generated by Power & Capacity Management (3rd party). [212100]

ALT tags for some images are missing a meaningful description. [213573]

(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. Not Applicable The product does not use multimedia.
(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. Supported The product is designed so that all information conveyed with color is also available without color using context or mark-up.
(d) Documents shall be organized so they are readable without requiring an associated style sheet. Supported The product can be used without the associated style sheet.
(e) Redundant text links shall be provided for each active region of a server-side image map. Not Applicable The product does not use image maps.
(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. Not Applicable The product does not use image maps.
(g) Row and column headers shall be identified for data tables. Not Applicable Tables are used for design purposes only (not for displaying data in tabular form).
(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. Not Applicable Tables are used for design purposes only (not for displaying data in tabular form).
(I) Frames shall be titled with text that facilitates frame identification and navigation Supported Frames are titled.
(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Not Applicable The product does not use multimedia or animation.
(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. Not Applicable Text-only pages are not required because the product is compliant with §1194,22.
(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology. Supported The product uses JavaScript and has been tested using Assistive Technology (JAWS) to ensure the output from scripts is accessible.
(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with §1194.21(a) through (l). Not Applicable The product does not require the use of plug-in applications.
(n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Supported The product uses appropriate mark-up and has been tested using Assistive Technology (JAWS) to ensure the forms are accessible.
(o) A method shall be provided that permits users to skip repetitive navigation links. Not Applicable The product does not use repetitive navigation links.
(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Supported The product provides appropriate controls when a timed response is required.

Table 4. Section 1194,31 Functional performance criteria - Detail
Criterion Level of support Remarks and explanations
(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided. Supported The product was tested with screen-reader technology and can be used by blind or visually impaired users of such technology.
(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided. Supported The product was tested with screen-reader technology and can be used by blind or visually impaired users of such technology.
(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided. Not Applicable The product does not use audio to convey information.
(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. Not Applicable The product does not use audio to convey information.
(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided. Not Applicable The product does not require speech input.
(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Supported Features that require fine motor control are also accessible using the keyboard. Additionally, where appropriate (e.g., where keyboard shortcuts are provided) the product supports the use of “sticky keys”. Any exceptions are noted in §1194.21(a).

Table 5. Section 1194,41 Information, documentation, and support - Detail
Criterion Level of support Remarks and explanations
(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. Supported
(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. Supported You can find this document and VPATs for additional Citrix releases at http://www.citrix.com/about/legal/security-compliance/section-508.html.
(c) Support services for products shall accommodate the communication needs of end-users with disabilities. Supported with exceptions

Citrix provides various support options. Customers can get support using the Citrix Web site and by telephone. The full range of support options is detailed on the Citrix Web site. (Open www.citrix.com and click Support.)

The Citrix Web site provides various customer support options including customer support case reporting, troubleshooting and product information, and support forums. Although telephone support is provided, people with hearing difficulties are not able to use a text phone.


http://www.citrix.com

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