Fuel your success with Customer Success Services

Your success isn’t just about keeping systems up and running. Citrix Customer Success Services combines always-on support, proactive care, expert guidance, and unlimited training. All with one goal in mind: your success.

  • 24/7/365 technical support with best-in-class response times that provides anytime access to expertise, plus product version updates and upgrades.

  • Prevent issues before they happen with exclusive use of tools, analytics, adoption insights, and cloud services that enable proactive monitoring.

  • Real-time contact with Citrix experts and best practices for planning new deployments, upgrades, and migrations.

  • Become an expert by building your skill set with unlimited access to Citrix eLearning.

Other support services

Appliance Maintenance

Minimize risk and maximize hardware performance with worldwide technical support, the latest software upgrades and rapid replacement services.

Technical Relationship Management

A Citrix Technical Relationship Manager has experience with Citrix solutions and can assist with complex issues.

Lifecycle resources

Product lifecycle matrix

Plan and prepare for your maintenance and support needs with product lifecycle key milestones and support polices. 

Support programs matrix

At-a-glance view of information about legacy support agreements and polices. 

In North America
Call toll free: Milano +39 02 75 77 5802