A one-year Customer Success Services subscription will be required with all Software purchases, with the option to renew for subsequent years.
Select is sold and compliance is managed by product line. A customer must maintain active Select on all assets purchased for a given product line to receive the benefits described above.
Customers can purchase Select in one (1) year increments up to a maximum of five (5) years. Select is available during a product’s Mainstream Maintenance and Extended Maintenance Phases. Once a product version reaches the end of life date, security related hot fixes, technical support and product downloads will no longer be available. For support on end of life products, please see Extended Support.
Select pricing is determined by agreement status, product edition, licensing program discounts and age of agreement expiration. Late renewals incur extra fees and result in lapsed maintenance and support. These Extra fees are based on the following: Reinstatement – if agreement has been expired for 1-365 days. Pricing is a percentage of the product SRP, plus a pro-rated amount for the time expired, plus late fee. The reinstatement fee is calculated as a percentage of the time lapsed plus one (1) full year of agreement; Recovery – if agreement has been expired for more than 365 days. Pricing is a percentage the product SRP and delivers one (1) year of program agreement from the date of transaction.