Requirements and Eligibility
- An equivalent level of Microsoft Support for the customer’s underlying Windows operating system is required. Without such support, Citrix may be limited in its ability to remediate problems.
- The customer must be current on and maintain Customer Success Services.
The customer must have a base technical support agreement for which the product line Extended Support is required.
To learn more about the XenApp and XenDesktop Extended Support program, please contact your Citrix representative or request a call.
For complete product lifecycle dates, please see the Product Lifecycle Matrix.