Simple case creation and updates - a simplified interface will make it easy for you to log your issue with Citrix. You will also be able to see a full history of all cases logged for your account.
Knowledge integration - as you go through the process of logging a case, knowledge articles that may resolve your issue will be suggested based on the key words and selections you enter.
Visibility to Entitlements and Product Authorizations - you will have full visibility into your technical support entitlements and partners can view products they are certified to sell. Learn more about technical support programs and support add-ons.