Your success is our priority.
Priority Plus gives you support that goes further – with customized services designed specifically for your Citrix solution.
Read on to learn how you can use Priority Plus to help you minimize risk, accelerate adoption and maximize the value of your Citrix solution.
As a Priority Plus customer, you have:
An assigned Priority Support Account Manager
We learn about your mission-critical environment and ensure your Citrix solutions deliver maximum business value
We make sure your Citrix environment always supports your business objectives
Environment Supportability and Operational reviews
We give you even greater return on your investment by optimizing supportability
Enjoy your direct access to experienced Priority Support Engineers for faster issue resolution
Critical Situation Management
For severity one issues, our <10-minute initial target response time and <4-hour restoration targets help accelerate remediation for your most important cases
Up to 80 hours of prescheduled support
Get expert assistance for your change events related to implementations, migration and updates
See how you can take advantage of:
Your assigned Priority Support Account Manager will learn about your mission-critical environment and make sure your Citrix solutions run smoothly and deliver maximum business value.
They'll develop your success roadmap to lower complexity and risk, improve supportability, increase adoption, simplify upgrades and monitor progress against your success plan.
As a Priority Plus customer, you have the ability to customize service features such as global resources in multiple geographies and dedicated technical resources. You also have an assigned VP Support Sponsor – a member of our senior executive team who will ensure all issues are dealt with promptly.
Get expert guidance online
Access premium Knowledge Center support articles and best-practice guides that walk you through product installation, configuration, or upgrades.
If you have trouble finding the right article, you can open a live chat.
Your Priority Support Account Manager will deliver proactive insights to help you minimize risk and downtime.
They’ll work with you to conduct periodic Environment and Operational reviews, identify product versions and configurations, use cases, trends, risks, barriers to adoption and opportunities to optimize supportability, for even greater return on your investment.
With add-on Managed Services, your expert team can also monitor and proactively manage your Citrix infrastructure for you – leaving you free to use internal resources elsewhere.
Address issues before they get serious
You also have a range of tools to help you proactively monitor and manage your solution so minor issues don’t become major problems.
Use Citrix Smart Tools or Call Home to schedule regular, automated health checks of your Citrix environment. And use Citrix Workspace Environment Management to optimize application response times with intelligent resource management.
You and your team can build your skills with unlimited, on-demand access to the Select eLearning Subscription, which is continually refreshed as new product versions are released.
And join us at our TechEdge event to learn the latest techniques and best practices straight from our experts.
Support and maintain
You have unlimited 24/7/365 access to award-winning technical support from dedicated Priority Support Engineers:
And for change events, such as implementations, migrations and upgrades, you can schedule up to 80 hours of expert support to ensure a smooth transition.
Get tools to accelerate your success
Priority Plus also gives you immediate access to all the latest product updates and new releases, along with tools to streamline and simplify management and troubleshooting in your Citrix environment.
Citrix App Layering makes it easier to manage your Windows applications. It efficiently and securely delivers apps, desktops, data and OS layers on-premises or through your Citrix Cloud environment.