Welcome to Select Services

Support that goes above and beyond

Everything you need to succeed.

As a Select Services customer, you've got best-in-class response times, 24/7/365, for your most critical issues.

But you've also got a whole lot more to help you put Citrix technology to work in your organization, including:

Tools and resources to support and maintain your Citrix products
Online training to build your skills
Knowledge base articles to guide you through successful installations
Tools to monitor the health of your Citrix environment

Support and maintain

Open as many support cases as you need, and get support fast:

Less than 30 minutes for site outages (severity 1)
Less than two business hours for site degradation (severity 2)

You get the following exclusive tools and resources through your Select Services subscription:

Support:

Maintain:

Enable

Build your skills with unlimited, on-demand access to the Select eLearning Subscription, which is continually refreshed as new product versions are released.

Learn the latest troubleshooting techniques straight from our experts with a seat at our TechEdge training event.

Guide

Access premium Knowledge Center support articles and best-practice guides that walk you through product installation, configuration, or upgrades.

If you have trouble finding the right article, you can open a live chat.

Monitor

Address issues before they get serious.

Use Smart Tools or Call Home to schedule regular, automated health checks of your XenApp and XenDesktop environment. Or use Workspace Environment Management to optimize application response times with intelligent resource management.